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Refund & Cancellation Policy

Last Updated: January 29, 2026

This Refund & Cancellation Policy applies to all purchases and services provided by monkeymuscleindustries.net,We are located in Thousand Oaks California, United States 

By placing an order, scheduling a scanning session, or submitting files, you agree to the terms below.

1. Nature of Custom Work

All products and services provided by [Your Business Name] are custom-made and commissioned based on customer-provided images, scans, measurements, and specifications.

Due to the custom nature of our work, refunds and cancellations are limited.

2. Order Cancellation Policy

A. Before Work Begins

If cancellation is requested before any scanning, modeling, design, or production work begins, a full refund may be issued.

Payment processing fees charged by PayPal or Shopify may be deducted.

B. After Work Has Begun

Once any part of the production process has started, including but not limited to:

  • 3D scanning

  • Photogrammetry

  • Digital sculpting

  • Mesh cleanup

  • Texture generation

No refunds will be issued.

C. After Physical Production Begins

Once manufacturing, printing, molding, casting, or finishing has begun, the order becomes strictly non-refundable and non-cancelable.

3. Appointment Cancellations & No-Shows

A. Studio Appointments

  • Cancellations made 48 hours or more before appointment time may receive a full refund or reschedule.

  • Cancellations made less than 48 hours before appointment time may incur a cancellation fee of up to 50%.

  • Failure to appear ("no-show") will result in forfeiture of the full appointment fee.

B. On-Location & Event Scanning

  • Event and location bookings require non-refundable deposits.

  • Cancellations made within 7 days of the scheduled event are non-refundable.

4. Revisions & Dissatisfaction

We strive for high-quality results and customer satisfaction.

However:

  • Minor artistic variations are expected.

  • Subjective dissatisfaction does not constitute grounds for refund.

If technical errors occur due to our fault, we will correct the issue or remake the product at our discretion.

5. Shipping Issues & Damaged Products

A. Damaged During Shipping

If your physical product arrives damaged:

  • You must notify us within 48 hours of delivery.

  • You must provide photo documentation of packaging and damage.

We will determine replacement eligibility on a case-by-case basis.

B. Lost Packages

We are not responsible for lost shipments caused by carriers. However, we will assist in filing claims when applicable.

6. Chargebacks & Payment Disputes

Unauthorized chargebacks or payment disputes:

  • Result in immediate suspension of service

  • Void any revision rights

  • May be pursued legally for recovery of funds, labor, and fees

We strongly encourage contacting us directly to resolve concerns.

7. Force Majeure

We are not liable for delays or inability to perform due to events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Power outages

  • Internet failures

  • Equipment failure

  • Supply chain disruptions

8. Contact Information

For cancellations or refund requests, contact:

MonkeyMuscle Industries, LLC
mark@monkeymuscleindustries.net
Location: Thousand Oaks California, United States

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